Answers to the most common questions about our Long Island cleaning services. Don't see yours? Give us a call — we're happy to help.
Scheduling your first cleaning is simple. You have three options:
Once your appointment is confirmed, we'll pair you with a dedicated two-person crew who will return for every visit.
We proudly serve homes and businesses throughout Nassau County, Suffolk County, and the Hamptons — from Great Neck to Montauk. If you're anywhere on Long Island, chances are we cover your neighborhood. Not sure? Call or text (866) 744-4021 and we'll confirm right away.
Standard (Recurring) Cleaning: Regular maintenance for homes that are cleaned on an ongoing basis. Covers the essentials — dusting, vacuuming, mopping, bathrooms, kitchen surfaces, and more. Best suited for weekly, biweekly, or monthly service.
Deep Cleaning: A thorough, top-to-bottom service that reaches areas regular maintenance doesn't address. Includes inside cabinets and drawers, baseboards, light fixtures, behind appliances, and detailed attention to accumulated buildup. We recommend this as your first cleaning or as a periodic reset.
Move In/Out Cleaning: A comprehensive cleaning designed for empty homes during a move. Covers everything in the deep clean plus the interior of all appliances (oven, refrigerator), every closet interior, a garage sweep, and interior windows — leaving the space spotless for the next occupant.
Not at all. Many of our Long Island clients prefer to be away while we work — it's easier for the crew and nicer to come home to a freshly cleaned space. You can provide access by:
Our entire team is fully bonded, insured, and background-checked for your peace of mind.
Just a few small things help us deliver the best results:
That's it! Our crews arrive with all their own supplies and professional equipment.
Pricing is based on your home's size, condition, and cleaning frequency. Here are typical ranges for biweekly recurring service:
Weekly service runs approximately 10% less, and monthly runs about 15% more. First-time and deep cleanings typically cost 40–60% above recurring rates.
Your first visit requires extra time because our crew is establishing a clean baseline for your home. Even well-maintained homes accumulate buildup in hard-to-reach areas — inside cabinets, along baseboards, behind furniture, and around light fixtures.
We treat the first cleaning as a deep clean so that every subsequent recurring visit maintains that high standard in less time and at a lower cost.
None whatsoever. The price we quote is the price you pay. We don't tack on charges for:
Your price only changes if you request add-on services (like inside oven or refrigerator cleaning) or if your home's condition changes significantly. We'll always discuss any adjustment with you first.
We charge your card on file after each cleaning is completed and send an email receipt immediately. We accept all major credit cards — Visa, Mastercard, American Express, and Discover.
A valid credit card is required before any service is scheduled. We do not accept cash or checks for regular service — card on file keeps things simple and secure for everyone.
Yes. Your price is determined by your home's size and condition — not your zip code. Whether you're in Great Neck, Holbrook, or East Hampton, we believe in fair, transparent pricing. Where you live shouldn't determine what you pay for the same quality of service.
Tips are never expected, but always appreciated by our crews. Typical tips range from $10–$30 per visit, and some clients give a larger holiday tip. You can tip your crew in cash directly, or let us know and we can add it to your card.
Yes! Cleaning gift cards make a thoughtful gift for new parents, busy professionals, elderly relatives, or anyone who could use a break. They're delivered by email and never expire. Our minimum gift card amount is $275, which covers a deep cleaning for a smaller home. Contact us at (866) 744-4021 to purchase.
Yes — consistent crews are one of our core commitments. We assign a dedicated two-person team to your home, and they return for every scheduled visit. Over time, your crew learns your home's layout, your preferences, and your standards.
If your regular team is ever unavailable due to vacation or illness, we'll notify you in advance and send a qualified substitute who has been briefed on your home.
Absolutely. We work with experienced cleaning professionals who have established track records in the industry. Every team member is:
Yes. Every cleaner undergoes a comprehensive criminal background check before they're approved to work with us. Additionally, all crew members are fully insured and bonded. We've maintained these screening standards for over 30 years and hold the ARCSI Seal of Excellence certification.
Just let us know. If the fit isn't right for any reason, we'll reassign you to a different crew — no questions asked. Call or text (866) 744-4021 and we'll make the switch right away.
All of our crew members can communicate in English about cleaning-related matters. Some may also speak Spanish or other languages. If communication preferences are important to you, let us know when scheduling and we'll do our best to accommodate.
Our standard cleaning covers all the essential areas of your home:
Standard recurring cleaning does not include:
Most of these can be added for an additional fee — just ask!
Yes! Our crews arrive fully equipped with professional-grade vacuums, mops, microfiber cloths, and cleaning solutions — all at no extra charge to you. If you have preferred products you'd like us to use instead, just leave them out and let us know.
Absolutely. We were one of the first cleaning companies on Long Island to offer 100% chemical-free cleaning using Green Seal certified products and Activeion™ ionized water technology. Whether it's for environmental reasons, allergies, or personal preference, just let us know and we'll use green products throughout your home.
We offer several add-on services to customize your cleaning:
You can add these when booking or request them for an upcoming appointment — just give us advance notice so your crew arrives prepared.
We sure do! We're a pet-friendly company and many of our Long Island clients have dogs, cats, and other furry family members. Please let us know about your pets when scheduling. Homes with multiple pets or significant pet hair may need additional time, which we'll discuss when providing your quote.
For the best availability, we recommend booking 1–2 weeks in advance. That said, we can often accommodate shorter notice — especially for one-time deep cleanings. Once you're on a recurring schedule, your time slot is reserved automatically.
We clean Monday through Saturday with two standard windows:
We do not clean on Sundays or major holidays. If your recurring cleaning falls on a holiday, we'll reach out to reschedule. Fridays and Saturdays are our most popular days, so we ask for flexibility on arrival times for those slots.
To reschedule or cancel, simply:
We ask for at least 24 hours notice. Cancellations with less than 24 hours notice may be subject to a $50 fee. Monday appointments must be cancelled by the prior Friday at 9:00 AM.
Duration varies based on your home's size and condition. Typical estimates:
First-time and deep cleanings generally take 50–100% longer than recurring visits. We always prioritize quality over speed.
Of course. You can switch between weekly, biweekly, or monthly service at any time — just let us know. Switching from more frequent to less frequent service (e.g., weekly to monthly) may result in a minor price adjustment since less frequent homes require more attention per visit.
Yes! We offer one-time deep cleanings, move in/out cleanings, and special occasion cleanings with no recurring commitment required. Many clients start with a single cleaning and then decide to continue with regular service — but there's absolutely no obligation.
We stand behind every cleaning with a 100% satisfaction guarantee. If anything doesn't meet your expectations, contact us within 24 hours and we'll send your crew back to address the issue at no additional charge. No questions asked.
We require at least 24 hours notice for any cancellation or reschedule:
We understand emergencies happen — call (866) 744-4021 and we'll do our best to work with you.
Yes. Teresa's Family Cleaning carries comprehensive liability insurance and full bonding that covers our crew members while they're working in your home. In the rare event of accidental damage or any other issue, you're completely protected. We've maintained these protections for over three decades.
Accidents are rare, but they can happen. If something is damaged during your cleaning:
We take full responsibility for legitimate damages caused by our crew. Our insurance covers repair or replacement costs for accidental damage.
No contracts, ever. You can pause or cancel your recurring service at any time with no penalties or termination fees. We earn your loyalty through the quality of every cleaning — not through binding agreements.
If you provide us with a key, it's stored securely in our office safe and only dispatched to your assigned crew on the morning of service. We never label keys with addresses — only internal codes. At the end of each day, our staff signs in all keys and locks them back up.
Many clients prefer lockboxes or smart locks instead. Whatever method you choose, we handle your home access with the utmost care and respect for your privacy.
Safety always comes first. During severe weather — heavy snow, ice storms, or dangerous driving conditions — we may need to reschedule your cleaning. We'll contact you as early as possible if this happens. Normal rain or typical winter weather won't affect your appointment.
Our team is here to help. Give us a call, send a text, or drop us a message — we'd love to hear from you.
Join the thousands of Long Island families who trust Teresa's Family Cleaning. Get your free estimate today.
No contracts • Free estimates • 100% satisfaction guarantee
