Teresa's Family Cleaning respects your privacy. This policy explains what information we collect, how we use it, and what choices you have. We've written it in plain language — no legal jargon.
When you request a quote, book a cleaning, call us, or fill out a form on our website, we may collect:
| Data Type | Why We Need It |
|---|---|
| Full name | To identify you and personalize your service |
| Home address | To send our crew to the right location and plan routes |
| Phone number | To confirm appointments, provide updates, and reach you on cleaning day |
| Email address | To send booking confirmations, receipts, and service communications |
| Home details | Bedrooms, bathrooms, square footage, and condition — to provide accurate estimates |
| Special instructions | Entry codes, pet info, areas of focus, or items to avoid |
| Payment information | Processed securely by our payment provider — we do not store full card numbers |
Like most websites, ours automatically collects certain technical information when you visit:
This data is collected in aggregate and is not used to personally identify you.
When you call Teresa's Family Cleaning or receive a call from us, the conversation may be recorded for:
Call recordings are stored securely and retained only as long as necessary for the purposes above.
The core reason we collect your information is to provide the cleaning service you've requested. This includes:
Service communications (you'll always receive these):
Marketing communications (opt-in only):
You can unsubscribe from marketing emails at any time using the link in any email or by contacting us directly. Unsubscribing from marketing will not affect service-related communications.
We use non-identifying, aggregate data to:
This analysis uses aggregated, anonymized data — not your individual browsing history.
Teresa's Family Cleaning has never sold, rented, or traded customer personal information — and we never will. Your trust is the foundation of our business, and we treat your privacy the same way we treat your home: with care and respect.
To operate our business effectively, we work with a small number of trusted third-party providers:
| Provider Type | What They Access | Why |
|---|---|---|
| Payment processor | Payment card details | To securely process your payment |
| Scheduling software | Name, address, phone, service details | To manage bookings and dispatch crews |
| Email service | Email address, first name | To send booking confirmations and receipts |
| Phone system | Phone number, call recordings | To manage calls and quality assurance |
| Website hosting | Technical data (IP, browser) | To serve our website to you |
| Analytics | Anonymized usage data | To understand website traffic patterns |
Each provider is contractually required to protect your data and may only use it for the specific purpose of providing their service to us.
We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic website functionality (login sessions, form submissions, security) | Session / up to 1 year |
| Analytics | Help us understand how visitors use our site (pages visited, time on site, traffic sources). Data is anonymized. | Up to 2 years |
| Preference | Remember your choices (e.g., form fields you've previously filled in) | Up to 1 year |
We do not use advertising or cross-site tracking cookies. We do not participate in ad networks or retargeting programs.
Most web browsers allow you to control cookies through their settings. You can:
Please note that disabling essential cookies may prevent certain features of our website from functioning properly, such as the booking form.
Our website uses Google Analytics to help us understand how visitors interact with our site. We have configured it with the following privacy protections:
You can opt out of Google Analytics entirely by installing the Google Analytics Opt-Out Browser Add-on.
We implement industry-standard security measures to protect your personal information:
While no method of electronic transmission or storage is 100% secure, we take reasonable and appropriate measures to protect your personal data from unauthorized access, disclosure, or destruction.
We retain your personal information for as long as necessary to:
If you request deletion of your data, we will remove it within a reasonable timeframe, except where retention is required by law (e.g., financial records for tax purposes).
You have the right to:
To exercise any of these rights, email us at [email protected] or call (866) 744-4021. We will respond within 30 days.
You can opt out of marketing communications at any time by:
Please note that even after opting out, you will still receive essential service-related communications (booking confirmations, schedule changes, payment receipts, etc.).
As a New York-based business serving Long Island residents, we comply with applicable New York State privacy laws. New York residents may have additional rights regarding their personal information, including:
To exercise any privacy right, contact us using the information at the bottom of this page.
Teresa's Family Cleaning services are contracted by adults (18 years and older). We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:
We encourage you to review this page periodically. If you have questions about any changes, please don't hesitate to reach out.
We're a family business and take your privacy seriously. Reach out anytime — we're happy to answer any questions.
